Due to the implementation of the Markets in Crypto-Assets Regulation (MiCA), new requirements apply to users located in the European Union (EU) and the European Economic Area (EEA). These changes affect both access to SageMaster and the availability of connected exchanges.
These requirements apply to all users located in:
- EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- EFTA States (EEA Members): Iceland, Liechtenstein, Norway.
What is changing?
KYC requirement
- KYC verification is now mandatory to use SageMaster for EU & EEA users
- New users cannot access the platform without completing KYC
- Existing users have a 3-month grace period starting from 19th April 2026
After the grace period ends:
- Access to platform features will be limited
Exchange availability
- Some exchanges may become unavailable for EU & EEA users
- Availability depends on exchange regulatory compliance
- Exchange access may change over time
What actions are required?
To continue using SageMaster without interruptions:
- Complete KYC verification
- Check whether your exchange is available in your region
- Switch to a compliant exchange if necessary
Why an exchange may not be available
Even after completing KYC, some exchanges may not be accessible due to:
- Regulatory restrictions in the EU/EEA
- Exchange compliance status
- Exchange-imposed limitations
Users are responsible for ensuring that their selected exchange is available in their region.
Do I need to complete KYC to use SageMaster?
Yes. KYC is required for all users located in the EU and EEA.
Can I use SageMaster without KYC?
- New users: No
- Existing users: Only during the grace period
What happens after the grace period ends?
- Access to platform features will be limited
- Creation of new Assists will be restricted
Does completing KYC guarantee exchange availability?
No. Exchange availability depends on regulatory and exchange-specific factors.
What should I do if my exchange is unavailable?
- Check exchange availability in your region
- Switch to another supported exchange
Where can I complete KYC?
You can start verification in the shop CP portal
Why is Sagemaster making these changes?
These changes comply with the Markets in Crypto-Assets (MiCA) regulation, which enforces stricter policies on crypto-related services within the European Economic Area (EEA).
