We would like to refer to the advisory issued by the Commission de Surveillance du Secteur Financier (CSSF), Luxembourg.
We would like to clarify that SageMaster has never claimed that it is authorised or supervised by the CSSF. Also, SageMaster is a Software-as-a-Service (SaaS) platform. It does not provide regulated financial or investment services, does not execute trades, and does not hold client assets. Accordingly, based on the activities described below, software-based analytics and educational content without trade execution, client order handling, or custody, SageMaster’s model does not constitute regulated investment services and therefore falls outside the CSSF’s licensing and supervisory remit.
Engagement with the CSSF
Immediately upon learning of the advisory, we contacted the CSSF, shared product and compliance materials, and asked to engage in a discussion to better understand any concerns. We will cooperate fully and post any material updates here.
ABOUT SAGEMASTER
SageMaster is a Software-as-a-Service (SaaS) platform that provides users with AI-powered market analysis tools and educational insights. It is not a broker, exchange, or financial adviser, and it neither executes trades nor holds client funds.
1. Nature of service - The platform provides market insights, analytics, back-testing, and educational modules, including a simulated environment so users can learn without financial risk.
2. No execution or intermediation - SageMaster does not execute trades for users and is not a copy-trading service. It does not bring together buyers and sellers, perform order matching, or function as a trading venue.
3. Non-custodial architecture - Users retain control of their assets in their own exchange accounts. SageMaster “never holds user funds” and operates as an analytics interface.
4. Exchange/API integrations - Secure API connections to supported exchanges are used to synchronize data (market data, order tracking, portfolio updates) and provide a unified portfolio view; these integrations do not convert SageMaster into an exchange or custodian.
5. Risk and disclosures - Company materials emphasize risks and the educational purpose of the product; no guarantees of returns are made.
ON CLAIMS OF CSSF AUTHORISATION AND YOUTH-TARGETED PROMOTIONS
SageMaster has never represented that it is authorised or supervised by the CSSF. Any statement to the contrary has been made by third parties without SageMaster’s authorisation.
Our compliance programme prohibits earnings promises and financial-advice language. We monitor affiliate and social media activity and, when non-compliant content is identified, take enforcement action, including takedown, suspension, and termination. We do not market to minors.
We will continue to promptly remove any content accessible in Luxembourg that suggests CSSF authorisation or promises “easy money,” and we welcome receipt of any specific URLs or social-media handles to expedite remediation.
Conclusion
We have deep respect for local regulations, authorities, customer protection and business ethics. We understand the importance of complying with the regulations set by the Commission de Surveillance du Secteur Financier (CSSF), Luxembourg, and we will engage in meaningful discussion and better understand the concerns to ensure absolute compliance with the local regulations.
